FILT Personal Stories

Personal stories

Real life stories from HIA clients showing how FILT funding has helped them stay happy and healthy in their own homes.


Mrs and Mr A’s story, Taylor Wimpey Dementia Fund

My husband used to be a secondary school teacher and I work for the civil service. He has had Alzheimer’s for six years and he can get confused and disorientated.  We have lived in the same property since 1991. I first heard about WE Care & Repair from a Healthy Homes training session and a presentation  …read more


Mr B, Gas Safe Charity Hardship Grant

Mr B is an elderly person with low mobility, suffering from joints and knee problems. Following a move to a new property, he discovered that some of the appliances were not safe to use. Mr B burnt himself on a few occasions whilst using the hob, due to spills and unsafe knobs which needed refitting.  …read more


Mrs Mapstone – Gas Safe Charity

Miss Mapstone is 84 year old and lives alone. She was recently visted by Care & Repair to install hand and stair rails after she had suffered a broken wrist after a fall. During the home visit the Caseworker picked up Miss Mapstone’s nervousness about using her heating.  They discovered that the central heating boiler  …read more


Mrs L, npower Health Through Warmth Crisis Fund, Selby HIA

The client’s daughter contacted Foundations to enquire if there was any help available for her elderly  mother who had an old oil-fueled boiler, which was starting to work intermittently.  Mrs L is 73 years old and suffers from auto immune hepatitis (liver disease) so needs to keep warm to stay healthy.  She owns her own  …read more

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Mr Crosby, Electrical Safety First, Carlisle

Homelife Carlisle received a telephone call from Mr Crosby as his boiler was broken and he had no hot water.  Homelife arranged an appointment to do a home visit. When they visited Mr Crosby he was not very well at all. Mr Crosby lives downstairs in his property.  He has had severe COPD for over 10 years,  he  …read more


Ms Marson, SSE, WE Care & Repair

I am writing to give my heartfelt thanks to everyone who helped me when my boiler broke down. Just before Christmas my boiler stopped working. It was just on the first cold snap that we have had here in Bristol this winter. It’s over fifteen years old and I was in a complete panic over  …read more


Mrs Smith, SSE Warm at Home, Mears North East

Ian is a Customer Service Advisor working in the contact centre at SSE. In July 2015 Ian received a call from Mrs Smith, a customer of SSE.  Mrs Smith explained to Ian that she had been without a working boiler for seven years and had no funds available to have her existing one fixed or  …read more


Mrs P, Warm at Home and Health Through Warmth, Spire Homes C&R

Mrs P is a 71 year old divorcee living alone.  Following her divorce she found it difficult to maintain her property and so relocated to a park home to release some capital.  She suffers with Arthritis, Anxiety and Depression. Mrs P has found living in a Park Home difficult and struggled to adjust.  Following the  …read more

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Mrs W, British Gas Energy Trust funding, Aster Living

We visited Mrs W living in a run-down three-bedroomed house. She receives Guaranteed Pension Credit and has two adult children with learning disabilities who live during the week in a care home/sheltered setting but come home at weekends. She only had three old storage heaters in her property, two of which did not work, and  …read more

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Mrs K, Gas Safe Charity funding, Wolverhampton HIA

Mrs K, 73, is very ill and needed her boiler and gas fire serviced but couldn’t afford the expense. By using Gas Safe Charity funds of £50.40, the service identified that the flue was being blocked from venting properly as the client had put a board over the top of it to stop snow and  …read more

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Foundations Independent Living Trust

The Old Co-op Building
11 Railway Street
Glossop, Derbyshire
SK13 7AG
T 0300 124 0316

Registered Charity No: 1103784

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